Cancellation Policy

This policy describes how subscriptions and cancellations work for paid plans on tubecp. All subscription fees are non-refundable.

1. Merchant of record

Payments for tubecp subscriptions are processed by Polar, which acts as merchant of record. Your receipt and billing communications may come from Polar. Polar's terms and buyer policies also apply to your purchase.

2. Subscription billing

Pro and Researcher plans are billed monthly in advance on a recurring basis until canceled. When you subscribe, you are charged for the full current billing period. Plan limits reset according to the billing period shown in your account or receipt. Current prices are listed on our pricing page.

3. No refunds

All payments are final. We do not offer refunds, credits, or prorated adjustments for partial billing periods, unused time, or unused monthly allowances (research runs, knowledge-base builds, or chat messages)—including if you cancel before the end of your billing period.

This applies to initial purchases, renewals, and plan upgrades. By subscribing, you acknowledge that you will not receive a refund if you stop using the Service or cancel mid-cycle.

4. How to cancel

You may cancel your subscription at any time. Cancellation stops future renewals; it does not delete your account.

• Use the billing or subscription management link provided in your Polar checkout receipt or confirmation email
• Or contact us at support@tubecp.com from the email address associated with your account and we will help process cancellation

Cancellation takes effect at the end of your current billing period. You will keep access to paid features until that date, and your account will move to the Free plan limits when the period ends. You will not be charged again unless you resubscribe.

5. Plan changes

Upgrades and downgrades take effect according to Polar's billing flow. If you change plans mid-cycle, any price difference is not refunded. When downgrading, your lower plan limits apply at the start of the next billing period unless otherwise stated at checkout.

6. Billing errors

If you believe you were charged in error—for example, a renewal after you already canceled—contact us within 7 days at support@tubecp.com with your account email and Polar receipt. We will review the charge with Polar and correct confirmed billing mistakes.

7. Contact

Billing and cancellation questions: support@tubecp.com

Please include the email on your account and, if available, your Polar receipt or order reference to help us respond faster.